Urgent Hiring_ DSV / Coordinator, Sea Freight Import

Sea Freight Import, Coordinator, KUL
Purpose of Position
Provide a pro-active and comprehensive service to the customer in all aspects of import and ocean freight forwarding services provided by DSV Air & Sea
Key Tasks
• Registration of shipments – shipment information entry into the forwarding system, CW1 on time and accurately.
• Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details.
• Update all systems- internal/ external with shipment data and other customer specific systems.
• Creation of Ocean Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc.
• Ensure all security arrangements and procedures are met
• Verification of the completeness and accuracy of all forwarding documents
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary
• Work and Monitor Permit Declaration activity with permit declaration vendor
• Coordination of customer booking requests at origin and destination (call forward)
• Close coordination and booking with carrier(s) and haulier(s) on shipments arrival, release and delivery
• Follow irregularity handling procedures with the Destination/Origins.
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV partner country houses on damaged or missing cargo
• Engage and initiate discussion with local and regional procurement on rates and space
• Backup for the other team members as when necessary
• Sorting and uploading of documents into eDoc timely
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Ensure timely invoicing of shipment as per company KPI
• Release invoices to customers with supporting document according to requirement or SOP
• Ensure payment collection prior release of shipment(s) for customer(s) under cash term.
• Ensure shipment costs are updated correctly in CW1,
• Verify vendor/intercompany invoices and raise disputes for incorrect invoices
• Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.
• Monitor and update respective sale personnel on the validity date of all customers’ quotations
• Participate in company projects and initiatives as required

Competencies
• Leadership
• Organizational skills (prioritize, plan, assign and control)
• Analysis and problem solving
• Business
• Customer Service
• Business Management
• Network & Relationship building
• Teamwork
• Communication & Interpersonal skills
• Personal
• Customer Service
• Initiative
• Teamwork
• Flexibility
• Able to work in a diverse environment and cultures
• Network & Relationship building
• Communication & Interpersonal skills
Experience & Education
• With at least 1 year of working experience in a relevant experience in sea freight or freight forwarding industry will be preference
• Proficient in computer software such as MS Excel, Word, PowerPoint and Email
• Intermediate to advanced MSO applications

Work Location:
No. 2 Block B, Jalan Bumbung U8/90, Taman Perindustrian Bukit Jelutong, 40150 Shah Alam, Selangor, Malaysia