Junior Routing Analyst

ABOUT US

Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe.

Soprano’s flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.

POSITION SUMMARY

Soprano delivers to large enterprise and government organizations a Communications Platform as a Service (CPAAS) that makes their trusted mobile interactions more valuable and meaningful. Soprano works in 13 countries directly with customers and through channel partners. Soprano Design is entering an exciting phase of growth and we would love to explore whether your skills and career aspirations align with the opportunities ahead.

As a junior routing analyst, you will be responsible for collecting, processing, and performing statistical analyses of data, translating statistics and data into simple English language to be understood by management and broader teams so they can make informed business decisions.

Due to the time-sensitivity and global nature of our business, the role requires you to work shift, including nightshift ending at 2 am.

If you regularly take initiative, are driven to get things done, respond positively under pressure, and enjoy the variety of working on multiple projects, we’d love to hear from you so please apply now.

Position: Individual Contributor

Department: Routing

Company: Soprano Design Pty Ltd

Location: Kuala Lumpur, Malaysia

Reports to: Routing Manager

Type: Permanent, Full-time – at least 3 days in the office/Rotating shift work including night

Salary: 3K/month + shift allowance

KEY RESPONSIBILITIES:

This includes but is not limited to:

• Perform complex analysis on various structured and unstructured data to make data-driven decisions.
• Analyse and understand financial and technical data, to detect, interpret, explain, and predict different outcomes and anomalies.
• Update and cross-check time-sensitive and critical information.
• Liaise with suppliers to confirm product specifications. Test and analyse various products to ensure quality is met.
• Liase with technical support as well as Sales team to solve issues and set the best product given multi-dimensional constraints and requirements.
• Build a base of knowledge of different constraints and advise Sales on various requests.
• Investigate and prevent billing issues and discrepancies from occurring.
• Create and execute processes based on changing business requirements and automate the routine ones.

Skills & EXPERIENCE TO SUCCEED:

• Bachelor's degree in Computer Science, Mathematics/Statistics, Data Science, Information Technology, Science or similar.
• Proficiency in data transformation and analysis using Microsoft Excel.
• Able to use statistical methods to make data-driven decisions.
• Willingness to learn and push the boundaries of current processes.
• Good communication skills in English, both written and oral.
• Experience in Python/R/Matlab, or Machine Learning a plus.

Additional:

• Selected candidates will be required to pass a criminal history background check

WHY WORK FOR SOPRANO:

• Work for a leader in the CPaaS industry: We are a leading enabler for enterprise communications, with a customer-centered approach that allows us to reach significant results with our clients and partners.
• Our focus on Technology: We pride ourselves on building technology for the future of communication that creates richer meanings, deeper trust and better connections.
• Global presence: Soprano is headquartered in Sydney, but we have a global presence in Europe, North America, South America, New Zealand and Southeast Asia
• Collaborative and inclusive environment: We are committed to a workplace environment where every employee is respected and empowered to be their best selves at work.
• Training and Development: We’re a small company with global presence that allows you to gain valuable insight and exposure to various markets worldwide
• Competitive salaries: We are a pay for performance company that values your contributions through our competitive salaries, rewards and recognition programs
• Flexible Working: We’re a lover of hybrid working, and this allows us to stay connected to our global teams while allocating time to do the things we love

People are at the core of what we do and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications of all ages, genders, nationalities, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.