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Customer Service Specialist

RM 3,000 - RM 5,000 / Per Mon


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  • Respond to customer inquiries via email and live chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Collaborate with team members and other departments to provide the best possible customer experience.
  • Stay up-to-date with company products, services, and any changes in policies.
  • Identify opportunities to improve customer service processes and contribute to the overall success of the team.
  • Assist the team and management with any tasks requiring support.
  • Education : Foundation, Diploma, Degree, etc.
  • Proficiency both Mandarin and English in written and verbal
  • With at least 1 year of experience in BPO customer service is a plus.
  • Diploma/Degree fresh graduates are welcome to apply!
  • Willing to accept rotating shift schedules.
  • Basic salary + KPI bonuses + shift allowances
  • Contributions to EPF, SOCSO, and EIS.
  • Sick leave and annual leave.
  • Medical claims.
  • Comprehensive training and continuous career development.
  • A friendly work environment that promotes work-life balance.
  • Opportunities for career advancement within the company.