Customer Service Specialist
RM 3,000 - RM 5,000 / Per Mon
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Simplified
- Respond to customer inquiries via email and live chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.
- Maintain a positive and empathetic attitude towards customers at all times.
- Collaborate with team members and other departments to provide the best possible customer experience.
- Stay up-to-date with company products, services, and any changes in policies.
- Identify opportunities to improve customer service processes and contribute to the overall success of the team.
- Assist the team and management with any tasks requiring support.
- Education : Foundation, Diploma, Degree, etc.
- Proficiency both Mandarin and English in written and verbal
- With at least 1 year of experience in BPO customer service is a plus.
- Diploma/Degree fresh graduates are welcome to apply!
- Willing to accept rotating shift schedules.
- Basic salary + KPI bonuses + shift allowances
- Contributions to EPF, SOCSO, and EIS.
- Sick leave and annual leave.
- Medical claims.
- Comprehensive training and continuous career development.
- A friendly work environment that promotes work-life balance.
- Opportunities for career advancement within the company.
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