About the Role

We are seeking an innovative and strategic Agile Business Lead to join our Customer Interactions Tribe. This role is pivotal in defining visions, strategies, and value-driven roadmaps. The ideal candidate will be a visionary leader who can build the big picture, connect the dots, and focus on stakeholder needs.
The candidate will grow the skills of a chapter of 10+ product owners, evolving them into product managers and bridging business challenges with technical opportunities. As a Chapter Lead, you will translate the Tribe strategy into a vision, manage the team lifecycle from recruitment to career evolution, and develop Chapter expertise. You will foster collaboration, act as a servant leadership role model, and keep the team engaged. Additionally, you will work with other chapter leads to stay updated on best practices, providing ongoing support and guidance in line with SWIFT’s values.

Company Overview: We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace, and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe, and secure approach that the community can trust completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

You will work within the Customer Interactions (CI) Tribe, a 130+ people organization split across two main sites: La Hulpe, Belgium and Kuala Lumpur, Malaysia. The CI Tribe builds and supports the tools through which Swift and our customers interact – eg: our websites, order to fulfillment applications, support tools, Swift event platform, self-service and customer master data solutions.

Are you looking for a challenging leadership role within an Agile Tribe? Do you enjoy thinking big while appreciating small improvements? Do you empower teams to achieve their best results while keeping the organization engaged and challenged? Are you passionate about learning and continuously improving? Are you brave enough to raise issues and drive change? Are you willing to roll up your sleeves to help the tribe achieve its objectives? If you answered “yes” to these questions, this job might be for you!

Job Summary: We are seeking an innovative and strategic Agile Business Lead to join our Customer Interactions Tribe. This role is pivotal in defining visions, strategies, and value-driven roadmaps. The ideal candidate will be a visionary leader who can build the big picture, connect the dots, and focus on stakeholder needs. In order to implement those roadmaps, the candidate will work in close collaboration with the Engineering Leads of the Tribe.

The candidate will grow the skills of a chapter of 10+ product owners, with a focus on product management skills and bridging business challenges with technical opportunities. As a Chapter Lead, you will translate the Tribe strategy into a vision, manage the team lifecycle from recruitment to career evolution, and develop Chapter expertise. You will foster collaboration, act as a servant leadership role model, and keep the team engaged. Additionally, you will work with other chapter leads to stay updated on best practices, providing ongoing support and guidance in line with SWIFT’s values.

Key Responsibilities:

Vision and Strategy: Define and communicate the CI product portfolio vision and strategy, develop value-driven roadmaps, and foster a culture of innovation. Stakeholder Engagement: Act as the liaison between business stakeholders and the squads, ensuring effective communication and strong relationships. Product Development: Oversee the product lifecycle from ideation to delivery, ensuring alignment with the vision and prioritizing features based on feedback. Team Leadership: Lead and mentor product owners, fostering a collaborative and high-performing team environment. Innovation and Disruption: Identify opportunities for innovation, encourage experimentation, and stay informed about industry trends. Big Picture and Connectivity: Develop a holistic understanding of the business, connect different areas, and ensure alignment between goals and capabilities. Promote usage of CI capabilities to address business challenges. Tribe Leadership: Contribute to the Tribe’s success, strategy, and culture, and represent the Tribe in various forums.

What Will Make You Successful:

To succeed, you should have a keen interest in our Tribe’s scope and a solid understanding of customer experience. You need to quickly grasp new content and be able to make it relevant towards different audiences (stakeholders, technical teams, squads, leadership). Being a change agent with an inquisitive mindset, you should challenge the status quo, innovate, and experiment. Strong communication, problem-solving, and analytical skills are essential, along with the ability to work collaboratively and inspire, coach, and mentor others. A can-do attitude and the willingness to roll up your sleeves and pivot quickly are also crucial.

Qualifications:

• Proven experience in a similar role, preferably within an agile environment.

• Strong strategic thinking and vision-setting capabilities.

• Excellent stakeholder management and communication skills.

• Demonstrated ability to lead and develop high-performing teams.

• Innovative mindset with a track record of driving disruptive change.

• Strong understanding of both business and technical aspects of product development.

Preferred Skills:

• Experience with agile methodologies and frameworks.

• Strong analytical and problem-solving skills.

• Ability to thrive in a fast-paced and dynamic environment.

• Excellent organizational and time management skills.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.