Customer Service Representative (Bahasa & English Speaker)

Key Responsibilities:

Customer Support:

• Respond promptly to customer inquiries via phone, email, or chat in Bahasa and English.
• Provide accurate information regarding products, services, and company policies.

Issue Resolution:

• Identify and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Escalate complex issues to the appropriate departments when necessary.

Client Relationship Management:

• Build and maintain positive relationships with clients from Malaysia and Singapore.
• Gather customer feedback to improve service delivery and product offerings.

Documentation & Reporting:

• Maintain accurate records of customer interactions and transactions.
• Prepare reports on customer inquiries and feedback for management review.

Collaboration:

• Work closely with other departments to ensure a seamless customer experience.
• Participate in training sessions to improve product knowledge and service skills.

Adherence to Policies:

• Follow company policies and procedures in all customer interactions.
• Ensure compliance with data protection and privacy regulations.

Requirements:

• Proven experience in customer service or a related field.
• Fluency in Bahasa and English is mandatory.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Problem-solving skills with a customer-focused attitude.
• Willingness to work on a rotational shift schedule to support clients across different time zones.

Educational Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.

Work Environment:

• Rotational shifts required to accommodate time zones for clients in Malaysia and Singapore.
• Primarily office-based, with opportunities for remote work depending on company policy.