Engineer, Cloud Operation

Job Purpose

• To provide technical expertise on Cloud platforms.
• Respond and coordinate Incidents and request related to Cloud platforms.
• To ensure deployment follows the standards and processes defined.
• To Implement and deploy controls related to Cloud Platforms to improve posture.
• To facilitate access to Cloud Platforms.
• Responsible as a Platform Owner for Azure and AWS.
• Participate in the planning, implementation, and optimization of cloud-based solutions, ensuring alignment with business requirements and industry best practices.
• Stay current with industry trends, emerging technologies, and best practices in cloud architecture, deployment, and operations.

Key Accountabilities

Projects

• Provide support for any projects that the organization or department is embarking on.
• Provide Technical expertise on things related to Azure and AWS.
• Provide Technical requirements and Perform Technical evaluation for RfP Process.
• Test, Implement and Deploy configuration or controls (Azure and AWS).
• Ensure proposed system deployments are optimized in areas covered in Well Architected Framework (Operation Excellence, Security, Reliability, Performance Efficiency, Cost Optimization, Sustainability).

Operations (IT)

• Coordinate Monthly Patching and Security Remediation with security operation team and vendor for all hosted systems.
• Coordinate IT Service Request and Change Request with vendor on Azure and AWS related platforms.
• Coordinate Quarterly Backup and Recovery Testing with vendor for all hosted systems.
• Coordinate troubleshooting and support session with vendor.
• Ensure proper Incident Management Handling including IT Disaster Recovery.
• Responsible for IT Governance for Azure, AWS and Microsoft 365 Platform.
• Provide technical expertise on Microsoft 365, Azure and AWS related platforms.
• Trigger and Manage Quarterly Access Reviews for SharePoint Online and Microsoft Teams.
• Identify gaps and provide continuous improvement plan for Azure, AWS and Microsoft 365.
• To create SharePoint sites and assist user access to SharePoint site when needed.
• To manage and maintain SharePoint online storage.
• Responsible to improve Security Compliance in both Azure and AWS as per Cybersecurity requirements.
• To plan and optimize cost for systems hosted in Azure and AWS.
• Daily monitoring of Virtual Machine compute resources for hosted systems.

Qualifications, Skills & Knowledge

• Bachelor degree in IT/MIS/Computer Science or related technical qualifications.
• Qualifications/Training in ITIL is preferred.
• Qualifications/Training in administering Microsoft related technologies/platforms preferred.
• Qualifications/Training in administering Cloud related platforms mainly Azure/AWS preferred.
• Minimum 5 years’ experience as Cloud Engineer.
• Experience as system administrator and support for Microsoft 365 related platforms including Microsoft 365 Security tools.
• Strong expertise in cloud platforms such as AWS & Azure, including cloud-native services, infrastructure components, and networking.
• Understanding of cloud security, compliance, and best practices for protecting cloud resources and data.
• Experience in managing and implementing security configuration.
• Familiar with ITIL process and governance.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Experience in collaborating with outsource partner or vendors.
• Understanding & knowledge of the following:
• Cloud technologies particularly Microsoft 365, MS Azure, Google Cloud and/or AWS.
• LAN and WAN architecture.
• Cloud enabled network management systems.
• Ability to motivate outsourced to produce quality services and materials within tight timeframes and simultaneously manage several projects.
• Willingness to work a flexible schedule.
• Ability to work under pressure and tight timeline independently.
• Ability to work with all levels of people within organization.
• Firm in ensuring SLA is met.
• Professional written and verbal communication and interpersonal skills, particularly.
• Fluency in English.