Customer Service Assistant
RM 2,000 - RM 2,200 / Per Mon
Original
Simplified
- Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat.
- Handle customer complaints and follow-up with the disposition actions
- Review or approve return and refund from all e-commerce platform as per customer request.
- Process and follow up returns and refund procedures.
- Provide information about our products and services to customers.
- Assist Operation Team communicate with the customers, for any matters and feedback.
- Meet the customers' needs and expectations.
- Supporting offline sales.
- Work closely with warehouse and logistics team to ensure daily order fulfilments are met.
- Identify any common issues regarding products or courier services
- Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.
- SPM / Diploma Background
- Fresh Graduate are welcome to apply
- Experience in selling products & services
- Must be able to work varied shifts (weekends and public holidays)
- Excellent communication and teamwork abilities
- Good in writing complete sentences in Bahasa Malaysia & English
- Good Understanding skills
- Monthly salary RM2,000.00– RM2,200.00
- 12 days annual leave
- Beneficial Leaves such as Marriage leave, Compassionate leave, Birthday Leave & etc.
- Night Shift allowance
- Annual bonus and increment based on performance.
- Long Service Award
- Staff Discount
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