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Customer Service Officer

  • Full Time, onsite
  • Gribbles Pathology (malaysia) Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,000 - RM 2,499 / Per Mon

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Attend to customer phone enquiries and complaints, provide appropriate solutions and alternatives; follow up to ensure resolution. Direct customer inquiries to the appropriate PIC within the organisation and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction. Keep records of customer interactions, transactions, comments, and complaints.