Learner Success Senior Associate (Training Coordinator)

About us

Excelerate is a skills transformation organisation that equips workforces with future skills. We learn organisations’ and individuals’ future skills needs, design learning solutions covering a breadth and depth of skills, and deliver transformational learning experiences.

We believe skills are vital to thriving in an evolving workplace landscape. ~500 organisations are powered by technology talent trained by Excelerate in data, coding, design, cybersecurity, telecommunications, product management, and other skills. We have also helped ~5,000 individuals upskill and reskill to remain relevant in the future economy.

We partner with leading global talent development organisations to deliver industry-recognised learning programmes. Collectively, our partners have trained and certified 700,000+ individuals in 20,000+ organisations globally.

About the role

This is a pivotal role focused on enhancing the learning experience and outcomes for our learners. This position entails strategic planning, development, and comprehensive management of training operations and delivery. Key responsibilities include executing and monitoring training programs, fostering learner success, and strengthening alumni relations.

Your key responsibilities

Programme management

• Build and manage learner success strategy, and assume the role of learner success advocate for the organisation
• Manage all key programme deliverables and milestones
• Plan, execute and support pre-delivery, delivery, and post-delivery operations
• Collaborate and partner with internal and external stakeholders aiming for excellence in support services
• Facilitate learner engagement
• Provide support services to learners
• Achieve learner success in every part of the learning journey
• Plan, strategise and lead alumni engagement

Programme monitoring and evaluation

• Regularly review and assess key programme data points and progress against programme milestones
• Identify learning patterns from learning cohorts to showcase impact stories
• Conduct qualitative and quantitative studies to produce in-depth insights into learners’ learning experiences and journeys
• Produce periodic reports to appropriate stakeholders to support business continuity and sustainability
• Be a champion of data-driven decision-making in training programmes

Learner experience

• Design and operationalise the learner experience framework in line with the content delivery strategy
• Support learners to make the most of their learning journey
• Accountable for learner performance against learning objectives, milestones, and collecting and consolidating learner feedback on their learning experience
• Work closely with the project teams to provide regular updates on the courses and learner progress
• Identify risks and provide innovative insights and solutions to learning challenges
• Provide continuous actionable feedback for continuous learning improvements

The ideal candidate

• Holds at least a Bachelor’s Degree in Education, Management, Human Resources, or a related field
• Has a minimum of 3 to 4 years of experience in training, learning and development, e-learning and adult learning
• Proven track record of strategic planning, team leadership, and driving operational excellence
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively
• Strong analytical and data-driven decision-making skills, with the ability to leverage data insights to optimise training programs
• Proficiency in learning management systems and technology-enabled teaching tools, e.g., Blackboard, Moodle, Schoology, Google Classroom, etc.
• Innovative mindset with a commitment to staying updated with industry trends and incorporating best practices into training strategies
• Strong business acumen and the ability to assess the effect of the changing environment to the business and the impact on learning needs
• Exceptional interpersonal skills with the ability to lead, mentor, and develop a diverse team of instructors
• Comfortable working in a fast-paced, dynamic environment and adaptable to change
• Strong problem-solving skills with a solution-oriented approach
• Proven ability to work collaboratively across cross-functional teams
• Flexible to work outside regular business hours, including weekends, as required by project demands