Course Co-Ordinator, CRM and Personal Assistant

Responsibilities: 1. Course Coordination: Plan and manage all aspects of educational courses, including scheduling, enrolments, marketing, and logistics. Collaborate with instructors and program directors to ensure courses meet standards and objectives. Manage course materials and maintain accurate records on enrolment and student performance. Handle social media accounts and backend payment systems. Plan, create, and assess marketing campaigns and assets. Ensure a positive delegate experience from enquiry to course completion. Coordinate conference room setup and pack up. Perform any other tasks required by GEMt Malaysia. 2. Customer Relationship Management: Develop and maintain relationships with students, instructors, and industry partners. Manage and expand customer databases and handle customer feedback. Account manage VIP customers and manage consumable sales. Process delegate refunds, cancellations, transfers, and membership requests. Communicate post-course with referrers and assist in marketing activities, such as attending conferences. Perform any other tasks required by GEMt Malaysia. 3. Personal Assistant to GEMt Malaysia Director: Provide administrative support to the Director as needed, including managing schedules, coordinating meetings, and handling correspondence. Assist in organizing travel arrangements and preparing necessary documents. Handle confidential information with discretion and professionalism. Perform any other tasks required by GEMt Malaysia. Requirements: Excellent organizational and communication skills. Ability to multitask and work under pressure. Proficiency in social media management and database handling. Strong customer service and relationship-building skills. Experience in course coordination, customer relationship management, and personal assistance preferred. Willingness to perform tasks as required by GEMt Malaysia. This combined role encompasses course coordination, customer relationship management, and personal assistance to the Director, with a focus on meeting the needs of GEMt Malaysia. Salary RM3000 - 4000 range depending on experience and qualifications.