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Content Moderator

RM 5,000 - RM 5,999 / Per Mon

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Roles & Responsibilities: 1. Deliver fair outcome to our customers and ensure the quality of service in place. 2. Actively share customer feedback to internal departments to improve the customer experience. 3. Actively respond to the feedback received from the social medias. 4. Work with internal teams to ensure the pre & post service for all products are in place. Qualification: 1. With 2+ years hands on experience in customer service industry. 2. Familiar with professional English e-mail writing. 3. Ability to articulate issues / problems to internal departments. 4. Knowledge on Blockchain would be an advantage. 5. Ability to communicate in Mandarin would be an advantage.