Customer Service | JB
RM 2,000 - RM 2,499 / Per Mon
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Working hours monday-Friday 9am-6pm Saturday 9am-1pm, Customer Assistance: Respond to customer inquiries via phone, email, or chat promptly and professionally. Provide product information and help customers with choosing the right products. Address and resolve any customer complaints or issues in a polite and efficient manner. Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure accurate order details and confirm order status to customers. Feedback and Support: Collect and document customer feedback for continuous improvement. Escalate unresolved issues to relevant departments when necessary. Documentation: Maintain records of customer interactions, transactions, and feedback in the customer service database. Ensure all customer communication is recorded for future reference. Collaboration: Work closely with the sales and logistics teams to ensure customer satisfaction. Provide input on common customer concerns to help improve overall service quality.
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