SHOP MANAGER (MUAR JOHOR)

The Shop Manager is responsible for overseeing daily operations, managing staff, and ensuring an exceptional customer experience. This role involves inventory management, sales strategies, and maintaining a positive and productive work environment. Salary Packages RM2500 + OT + Allowance + Incentives Key Responsibilities: Leadership & Staff Management: -Recruit, train, and supervise shop staff. -Create and maintain a positive team environment. -Conduct performance evaluations and provide feedback. Operations Management: -Oversee daily shop operations to ensure efficiency. -Implement and maintain operational policies and procedures. -Monitor shop performance and implement strategies for improvement. Customer Service: -Ensure high standards of customer service are met. -Address customer inquiries and resolve complaints effectively. -Foster relationships with customers to encourage repeat business. Inventory Management: -Oversee inventory levels and reorder products as necessary. -Ensure product displays are appealing and well-stocked. -Conduct regular inventory audits and manage shrinkage. Sales & Marketing: -Develop and execute sales strategies to achieve targets. -Collaborate on marketing initiatives and promotions. -Analyze sales data to identify trends and opportunities.