ACCOUNTS MANAGER

• Serve as the lead point of contact for all customer account management matters • Build and maintain strong, long-lasting client relationships • Negotiate contracts and close agreements to maximize profits • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status • Communicating with clients to understand their needs and explain product value. • Building relationships with clients based on trust and respect. • Collaborating with internal departments to facilitate client need fulfilment. • Collecting and analysing data to learn more about consumer behaviour. • Keeping accurate records pertaining to inventory and account notes. • Maintaining updated knowledge of company products and services. • Resolving complaints and preventing additional issues by improving processes. • Identifying industry trends. • Acting as a client advocate with a focus on improving the buyer experience.