Reservation Assistant

• Constantly review task processes and staffs productivity in ensuring that work standards are consistently met. • Handle staff scheduling and administrative report requirements. • Ensure that all Front office correspondence is filed accordingly. • Handle all office supplies and equipment requisition. • Provide guidance and assistance to Telephone Operator in special requests or problem that may arise in the department. • Handle special projects delegated by Assistant Reservation Manager / Front Office Manager • Take charge of the department in the absence of the Assistant Reservation Manager / Front Office Manager • Supervise and conduct training for new hire on hotel reservations. • Ensure all staff adheres to all reservations standard. • Review daily no-shows and late cancellations and follow up for necessary action. • Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated. • Ensure 6pm Hold reservations are kept to the minimum at all times and take necessary action as required.