SALES AND CUSTOMER SERVICE COORDINATOR

1. Answering calls politely and professionally to provide information about services and products. 2. To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission. 3. Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries. 4. Follow up to ensure that appropriate action has been taken on customer requests and complaints. 5. To receive and respond to enquiries across a wide range of services, and act as the initial point of assessment for eligibility. 6. To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times. 7. To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate. 8. To liaise with other departmental staff, partner organisations and external service providers 9. To be able to quickly identify situations requiring specialist information and direct customers appropriately 10. To provide general administrative support such as mailing, faxing, photocopying, information storage and printing. 11. Always perform timely performance evaluations and initiate appropriate action if needed 12. Letting the customer know the cause of the problem and resolving the same with adequate information and help. 13. Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.