Technical Support (NOC)
RM 2,000 - RM 2,499 / Per Mon
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Job Responsibilities To monitor customer network and connection status via Network Monitoring System. To notify customer on abnormalities detected from Network Monitoring System. To create support ticket, escalate, follow up on support process. To collect 1st level troubleshooting information. To escalate incident to 2nd level team for further troubleshooting. To ensure that each incident is handled within SLA level. Requirement Able to work shift basis (24x7). Good communication skills (both oral & written). Good abstract thinking and problem-solving skills, able to work and communicate with all levels. Mature and positive attitude, strong sense of quality and responsibility, able to work well in a fast- paced, multi-cultured dynamic environment. Candidate must posses at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent. At least 1 year of working experience in the related field is required for this position.
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