HEAD OF BUSINESS & SERVICES

Strategic Leadership: • Develop and communicate a clear business and services strategy aligned with the organization's goals and objectives. • Drive innovation and continuous improvement in business processes and service offerings. Team Management: • Lead, mentor, and manage a diverse team of professionals across various business and service functions. • Set performance goals and conduct regular performance evaluations. Business Development: • Identify opportunities for business expansion, market growth, and new revenue streams. • Collaborate with other departments to develop and implement sales and marketing strategies. Financial Management: • Develop and manage budgets for business and service departments. • Monitor financial performance and implement cost-saving measures where necessary. Customer Experience: • Ensure exceptional customer service by implementing best practices and maintaining high standards. • Gather and analyse customer feedback to drive improvements in services. Process Optimization: • Streamline business operations to increase efficiency and reduce costs. • Implement key performance indicators (KPIs) to monitor process effectiveness. Risk Management: • Identify and mitigate business and operational risks. • Develop and implement risk management strategies and contingency plans. Compliance and Regulation: • Ensure all business activities and services comply with relevant laws, regulations, and industry standards. • Stay updated on industry trends and changes in regulations. Stakeholder Engagement: • Build and maintain relationships with key stakeholders, including clients, partners, and vendors. • Collaborate with cross-functional teams to achieve business objectives. Reporting: • Prepare regular reports on business and service performance for senior management and stakeholders. • Present findings and recommendations to the executive team.