Customer Service Executive (Mandarin Speaker)

Job description : - To handle delivery matter and coordinate with customers, prepare documents, arrange transporter etc. - To Immediate response to customers’ enquiries or forward customers’ enquiries to senior CS personnel or their superior. - To handle purchasing matter – issue PO to suppliers, coordinate with forwarder to make sure the cargo arrive on time. - To update stock data from time to time to ensure the accuracy of data. - To be the window person between customers, superiors and sales person. - To check stock status before handing customers’ PO to CS Executive / Sales personnel. - To assist sales personnel to issue quotation, monitor customers payable accounts and on-time collection if required. - To follow-up on claims issue with suppliers. - To make entries of PO, SO Invoice, DO, GRN into the system. - To update of stock in the common sharing folder. - To participate in physical stock check once in a month. - To assist Customer Service Executive to resolve issue if any. - To attend to incoming calls and do filing. - To be able to negotiate or discuss with forwarder or supplier to get the problem solved to meet customers’ expectations. Qualifications: - At least Diploma - Experience at least 1-2 years’ experience (fresh graduate is acceptable) - Proficient in Mandarin (a must) and English