Housekeeping Supervisor

Here is a detailed job scope for a Housekeeping Supervisor: 1. Staff Management Supervise and manage a team of housekeeping staff, including assigning daily tasks, overseeing performance, and providing guidance and support. Conduct regular training sessions on cleaning techniques, safety procedures, and use of equipment to ensure high-quality service. Monitor staff attendance, manage schedules, and handle time-off requests to maintain optimal staffing levels. 2. Quality Assurance Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to hotel standards. Conduct daily briefings and checklists to ensure all cleaning and maintenance tasks are completed to specifications. Address guest complaints and requests promptly, ensuring a high level of satisfaction. Review and update cleaning procedures and service standards regularly. 3. Inventory and Supplies Management Maintain an inventory of cleaning supplies, linen, and guest amenities, and ensure adequate stock is available. Monitor the use of cleaning supplies and equipment to minimize waste and manage costs efficiently. Prepare purchase orders for supplies and manage relationships with vendors. 4. Health and Safety Ensure all housekeeping staff follow health and safety regulations, including proper handling of chemicals and use of personal protective equipment (PPE). Report any maintenance issues or safety hazards to the relevant departments for prompt action. Conduct regular safety drills and training to prepare the team for emergencies. 5. Collaboration and Communication Coordinate with the front office, maintenance, and other departments to meet guest needs and address room status changes. Provide regular updates to the Housekeeping Manager or Operations Manager on room conditions, staff performance, and supply needs. Prepare daily reports on room status, inventory levels, and any maintenance or guest-related issues. 6. Administrative Duties Maintain detailed records of room assignments, guest requests, and cleaning schedules. Track and report lost-and-found items and ensure proper procedures are followed for returning items to guests. Assist in budget preparation by monitoring expenses and suggesting cost-saving measures. 7. Operational Efficiency Oversee the implementation of cleaning schedules for guest rooms, common areas, and back-of-house areas. Ensure proper usage and maintenance of cleaning equipment and report any equipment malfunctions. Develop and implement efficient cleaning techniques to improve productivity without compromising quality.