OPERATIONS TECHNICAL ANALYSTS

Position Overview As an Operations Technical Analyst, you will play a crucial role in optimizing business operations by leveraging technology, data analytics, and process improvement strategies. You will be responsible for identifying inefficiencies, analyzing operational performance, and recommending solutions to enhance productivity and cost-effectiveness. Your technical expertise and analytical mindset will support decision-making, streamline workflows, and drive business growth. The ideal candidate is a problem-solver with strong technical acumen, excellent communication skills, and a passion for improving operational efficiency. You will work closely with cross-functional teams, including IT, finance, and business operations, to ensure seamless execution of business processes. ________________________________________ Key Responsibilities • Data Analysis & Reporting: Gather, analyze, and interpret large datasets to identify trends, inefficiencies, and opportunities for improvement. Develop reports, dashboards, and KPIs that provide actionable insights to stakeholders. • Process Improvement: Identify gaps in current operational workflows and recommend and implement process improvements that enhance efficiency, reduce costs, and improve quality and customer satisfaction. • Technical Support & Solutions: Work closely with the IT team to provide technical support for operational systems, ensuring they function optimally. Collaborate on system upgrades, automation initiatives, and software integrations to streamline processes. • Project Management: Lead or contribute to cross-functional projects focused on optimizing operations through technology. Ensure projects are delivered on time, within scope, and aligned with business objectives. • Business Process Optimization: Collaborate with business teams to analyze and improve operational workflows by leveraging automation, technology tools, and best practices. Identify opportunities for automation and improved use of software platforms. • Performance Monitoring: Develop and maintain operational metrics and KPIs, ensuring the organization is on track to meet its goals. Monitor system performance and troubleshoot technical issues impacting business operations. • Stakeholder Collaboration: Act as a liaison between operations, IT, and other business units to ensure operational processes align with technical solutions. Facilitate communication between technical and non-technical teams. • Risk Management: Identify potential operational risks and inefficiencies, recommend mitigation strategies, and proactively work to resolve issues before they impact operations.