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Jobs or company...

Business Conduct & Rules Executive

  • Full Time, onsite
  • Amway Malaysia Singapore Brunei (MSB)
  • Petaling Jaya, Malaysia
Salary undisclosed

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Primary Responsibilities:

Compliant Oversight :

  • Ensure that ABO business activities adhere to relevant laws, regulations, and company policies.
  • Oversee the implementation of business conduct policies and rules.

Investigation, Reporting, and Resolution:

  • Investigate alleged violations of business conduct policies and rules.
  • Collaborate and work closely with relevant departments, especially the Sales Department, to address and resolve conduct issues promptly and appropriately.
  • Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
  • Communicate compliance-related metrics and trends to relevant stakeholders.

Unauthorised Selling

  • Monitor online platforms for sellers offering Amway products.
  • Investigate and identify online resellers, and take necessary actions such as removing their listings.
  • Address product arbitrage by investigating and taking appropriate actions.
  • Facilitate conflict resolution with violating ABO(s) and their upline(s).
  • Regularly communicate with other BCR affiliates to address international resellers.

Data Analysis

  • Regular monitoring of ABO activities and analyzing sales data to identify unusual patterns, anomalies, and potential violations that could impact ABO sales and qualification.
  • Generate reports and present findings to the manager to inform strategic decision-making.
  • Work with the Sales team to address and correct any deficiencies or weaknesses identified during the analysis.
  • Act on the recommendations made by the risk audit team to enhance the organization's risk management processes.

Communication, Education and Training

  • Continuously enhance and incorporate relevant business conduct and rules initiatives based on feedback, changes in the business environment, and emerging ethical considerations.
  • Develop and deliver training programs to educate ABOs on best practices and sound business stewardship in alignment with the Amway Rules of Conduct and Amway Values.
  • Promote Amway values of ethics, business conduct policies, and rules to the ABOs.

Digital Communication Standards (DCS) and Quality Assurance Standards (QAS)

  • Provide training sessions for ABOs on best practices.
  • Ensuring effective, consistent, and compliant communication within the ABO business environment.

Social Quality Assurance

  • Review ABO mentions across identified social media platforms and take appropriate remedial actions if necessary.
  • Identify and address potential negative sentiments or emerging issues.
  • Analyze and derive insights from social media conversations and prepare reports.

Others

  • Respond and follow up on Helpdesk inquiries.
  • Other duties as assigned or directed by the BCR Assistant Manager or Head of BCR.

Requirements:

  • Bachelor's degree in Business Finance, Audit, Risk Management, Fraud Prevention, or a related field.
  • Proven experience in compliance, ethics, or a related field, focusing on business conduct and rules management.
  • Knowledge of government and local legislation and regulations.
  • Ability to effectively communicate orally and in writing.
  • Ability to analyze data and make data-driven decisions.
  • Problem-solving and conflict-resolution skills.
  • Strong presentation skills with small and large groups.
  • Experience in conducting investigations and resolving compliance-related issues.
  • Ability to influence ABOs.
  • Ability to travel as needed.
  • High ethical standards and integrity.
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