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Internship Trainee (IT Ops/NOC)

Salary undisclosed

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• Compile reference documentation for internal teams during handover; • Perform fault analysis, classification, and troubleshooting of incidents through the support portal; • Provide network circuits traffic monitoring and updates; • Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA); • Liaise with customers to provide updates as per the agreed SLA; • Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs; • To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution. • Perform customization of daily, weekly, and monthly reports. • Perform shift work • Other ad-hoc tasks related to network management and technical provisioning delivery; • Provide onsite support if required • Fluency in Mandarin is essential as the role requires to deal with Mandarin speaking clients
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