Operations Executive

Responsibilities: 1. Responding promptly to shoppers' and sellers' inquiries through various channels. 2. Assist and address the issues such as orders, cancellations, refunds, or 3. Suggest solutions and problem solving on shoppers' issues and escalate the issues to the support team when needed. 4. Work closely with the team to rectify, improve customer service guidelines and fulfilment process. 5. Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken 6. Follow up to ensure that appropriate actions were taken on shoppers inquiries 7. Handle changes in policies or renewals 8. Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times. Requirements: • Minimum degree in Business Administration, Logistics or any other related studies • Minimum 2 years of experience in e-commerce, retail, ideally in customer service and operations, fulfillment, or related fields • Good communications skills, great phone etiquette, and elevated speech. • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure. • Proactive personality and self-motivator. • Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment. • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.