Customer service officer

Responsibility Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages. Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time) Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved. Maintain a professional and positive attitude to provide the best experience for the customers Demonstrate attention to detail and the ability to maintain detailed records of customer interactions. Collect and analyze customer feedback and identify area of improvement Participate in continuous improvement initiatives Requirements Prior experience in customer service is preferred Strong multi-tasking and organizational skills Proficient in Microsoft Office, particularly Excel Effective communication skills in both spoken and written English and Bahasa Malaysia; proficiency in Mandarin is advantageous. Able to manage high volumes of customer interactions while remaining composed under pressure Eager to learn and grow with the company Can start working immediately will be highly considered Fresh Graduates are welcome to apply.