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Customer Service Officer (Call Centre)

  • Full Time, onsite
  • Integrated Health Plans (Malaysia) Sdn Bhd
  • Johor Bahru, Malaysia
RM 2,000 - RM 2,499 / Per Mon

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1. Handle incoming/outgoing calls and emails within the targeted service levels. 2. Act as the subject matter expert and provide coverage advice to customers on their enquiries. 3. Work with inter-departments to resolve customers’ enquiries. 4. Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score. 5. Issue Letter of Guarantees for patients 6. Book medical appointments on behalf of clients 7. Perform any other administrative function whenever required