Customer Service Executive (Normal working days)

Job Description": • Handling incoming calls and enquiries promptly company's product customers accurately and professionally. • Follow up and resolve customers complaints and ensure it is close to satisfaction. • Handling general enquiries exp: billing, account, promotion etc. • Follow up and resolve customers complaints and ensure it is close to satisfaction. • Work closely with team members and leaders always to achieve quality results and productivity. • Ensure efficient escalation of priority request/feedback towards effective resolution. • Participate in ad hoc projects as required. • Proactively identify areas of service and procedural improvement and make recommendations to the team leader. • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions. • Any other duties assigned by the team leader. Job Requirements: • Minimum SPM, Diploma or Degree holder with minimum of 1 year experience. • Experienced in contact centre/customer service/ customer support /BPO working environment. • Must be proficient in English. • Only Malaysians citizens are eligible to apply. • Willing to work in shift & rotation basis. • Must be fully vaccinated (2 doses).