Telephonist

• Provide the required information and direct callers to the correct staff or department • Set up and maintain complex communication systems such as PABXs, intercoms, and public address systems • Answer telephone calls and respond to enquiries aimed at hospital services and procedures • Transfer telephone calls to intended recipients after screening them accordingly • Make appropriate emergency arrangements by paging relevant medical staff members • Make outgoing calls based on requests of hospital staff members • Answer queries pertaining to admitted patients by following strict confidentiality protocols • Create and maintain logs of incoming and outgoing calls on a daily basis • Operate paging systems and intercoms to communicate with medical staff during emergency services efficiently