Account Specialist

As a Japanese Account Specialist, you will work with our ePayment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it. You are also required to perform these job functions: Provide an excellent support experience to Japanese market e-payment users via phone, chat, and email. Investigate and research user issues and identify and escalate bugs to resolve them as quickly as possible. Always be on the lookout for ways to improve how we do things. Advocate for users and pass ideas and best practices on to the rest of the team. Update the internal knowledge base when you discover something new. Establish effective working relationships with team members and E-payment users. Requirements: Native Japanese speaker / At least holding a JLPT N2 or above. Business-level English proficiency. Able to read, write and speak Japanese & English at the business level. Bachelor's Degree holder / Diploma with 5 years of related experience.