HOUSEKEEPER

Full Time, onsite
Ancasa Royale Pekan Pahang
Kuantan, Malaysia

RM 4,000 - RM 4,000 / month

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To create, develop and implement an effective strategy of organization for the Housekeeping Department, ensuring maximum guest service and satisfaction.
To deliver the best service, quality and value to every customer, every time and maintains customer satisfaction.
To personally demonstrate a commitment to customer service by soliciting and responding promptly to Guest needs.
To maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels.
Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies.
To advise management on all matters of potential improvements to the operation.
To guide and support Housekeeping associates in daily responsibilities.
To review departmental guest complaints, ensuring corrective action is taken.
To establish effective inventory control for linens, uniforms and other consumables in the Housekeeping Department.
To interact and maintain good working relationship with counterparts from other hotels and with all departments.
To assist subordinates during busy and peak periods to ensure guest/s are not delayed or inconvenienced in any manner.
To establish an effective reporting and check back system for maintenance and issuance of uniform and linens.
To establish effective control systems for Lost & Found items, keys, linen, chemical supplies, guest supplies, etc.
Responsible for the proper maintenance and care of all office equipment and surrounding areas.
To ensure all linen is on par and prepare inventory reports as and when necessary.
To monitor cost management pertaining to inventories, use of supplies, labour and energy.
To ensure that the Hotel uniform and linens are immaculate and well maintained at all times.
To have good understanding of all standards and procedures.
Always be on the look out for new ideas and means of control.
Together with the Maintenance Department, to work on a preventive maintenance system and to have as less as possible of out-of-order rooms.
To assist Stewarding and Engineering Department in organisation of refuse removal, pest control and contract cleaning equipment.