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Customer Service Representative (Inbound Call Centre; Walking distance from LRT)

  • Full Time, onsite
  • Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd
  • Kota Damansara, Malaysia
RM 3,500 - RM 5,000 / Per Mon

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Availability Status

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Company Information

We are currently representing our client to source for potential candidate to fill in the role as Customer Service Representative to based in KL area.

Job Benefits

  • Basic up to RM4000 (Subject to experience)
  • Fixed Shift Allowance
  • Night Shift Allowance
  • Transport Allowance
  • Quarterly KPI Incentive
  • Language Allowance
  • Dental/Optical yearly allowance
  • Confirmation bonus after 6 month

Job Responsibility

  • Ensure highest standards of service delivery on personalized phone services to our customers
  • Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
  • Educate the customer about the products and services and directs them towards available resources for self-help
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
  • Maintain confidentiality of the customers and data at all times

Job Requirement

  • Diploma + 2 years of working experience
  • Degree Fresh are welcome to apply
  • Able to work Rotational Shift - 24/7 shift
  • Proficiency in Mandarin will be an added advantage
  • Good communication in English
  • Support Voice (Inbound Call)
  • Willing to be based in KL

Interested candidate may apply online.

Only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Signing bonus
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