Customer Service (Program Coordinator)

We’re seeking a motivated Customer Service (Program Coordinator) who loves building relationships and ensuring flawless execution of training sessions. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this role is perfect for you!

Key Responsibilities:

• Handle Course Inquiries: Provide clear and accurate information about our courses and services to clients.
• Build and Maintain Client Relationships: Develop strong connections with corporate and individual clients to ensure satisfaction and loyalty.
• Coordinate Logistics for Training Sessions: Visit training sites, plan logistics, and communicate with the point of contact (PIC) to ensure all arrangements are in place.
• Plan and Manage Physical Logistics: Carry and set up necessary materials for training and events, ensuring all resources are available.
• Ensure Customer Satisfaction: Meet and exceed client expectations by promptly responding to inquiries and following up.
• Provide Funding Advice: Assist clients in understanding their funding options and support them with funding applications.
• Coordinate Trainer Assignments: Allocate trainers effectively to meet client needs and ensure successful training delivery.
• Improve Services: Collect and analyze feedback to suggest improvements that enhance our services.
• Coordinate Workshop Activities: Manage all aspects of workshop planning and execution, ensuring successful outcomes.
• Ensure High Service Standards: Maintain excellent service quality for both participants and trainers.
• Organize Events: Plan and manage internal and client events, ensuring they are executed smoothly.
• Conduct Research: Perform research to support business growth and enhance client experiences.
• Handle Administrative Tasks: Respond to emails, prepare documents and quotations, and manage other correspondence.
• Assist with HRDCorp Training Matters: Prepare materials for grant applications, submit documents for claims, and manage trainer and program registrations.
• Support Ad-Hoc Duties: Assist with various tasks as needed to support departmental goals and help the management team with their daily responsibilities.

Qualifications:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Problem-solving skills and a proactive approach to challenges.
• Willingness to travel to training sites as needed.
• Experience in customer service or coordination is a bonus.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Meal allowance
• Parental leave
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• Customer service: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)