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Customer Service Executive - Medical Center

RM 2,700 - RM 2,700 / Per Mon

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Requirements

  • Available to join on immediately
  • Must be fluent in English
  • Mandarin speakers are welcome to apply
  • Excellent telephone etiquette (professional, confident and patient)
  • Must possess at least Diploma and above
  • MBBS holder are welcome

Responsibility

  • Handle customer inquiries over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information
  • Checking the availability, arranging appointments and scheduling accordingly
  • Provide accurate information (medical-related)
  • Assist customers with essential guidance and accurate information

Working timing

  • Monday to Sunday
  • 5 Working days (2 Off days)
  • 8 Working hours
  • Rotational shift

Salary Package

  • Base pay: RM2700.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month

Benefits

  • Performance allowance
  • Perfect attendance allowance
  • OT allowance (If applicable)
  • Shift allowance (If applicable)
  • Training and proper guidance will be provided

Working Location

  • Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
  • Accessible by MRT & LRT Ampang Park Station (walk-in distance)

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided

Job Type: Full-time

Pay: RM2,700.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Application Question(s):

  • How much is your expected salary
  • Are you able to join on 7 October 2024?

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Preferred)