Bellman (Concierge)

A bellman, as part of the concierge team, assists guests by handling luggage, providing directions, and delivering items to rooms. Their duties include greeting guests, helping with luggage during check-in and check-out, escorting guests to their rooms, offering local information and recommendations, and coordinating with other hotel services. They may also arrange transportation and deliver packages or messages to rooms. Overall, bellmen play a key role in enhancing the guest experience by offering friendly, attentive, and helpful service.

Key Responsibilities

• Guest Assistance: Greet and assist guests upon arrival and departure, helping with luggage and providing information about the hotel and its services.
• Luggage Handling: Safely transport guest luggage to and from their rooms, ensuring proper handling and storage.
• Room Orientation: Show guests to their rooms and explain hotel amenities and features, ensuring they feel comfortable and informed.
• Concierge Support: Provide local information, recommendations, and assistance with reservations, transportation, and activities.
• Security: Ensure the safety of guest belongings and hotel property, reporting any suspicious activity to management.
• Maintaining Cleanliness: Keep the lobby and bell stand areas tidy and organized.
• Collaboration: Work closely with front desk staff and other hotel departments to ensure seamless guest experiences.
• Special Requests: Accommodate special guest requests, such as delivering items to rooms or providing assistance with transportation.

Job Types: Full-time, Permanent

Pay: From RM1,900.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Rotational shift

Supplemental Pay:

• Overtime pay