Hotel Front Office Supervisor

MILLERZ SQUARE at Old Klang Road by Mana Mana Suites Sdn Bhd

Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Front Office Supervisor) at our enchanting hotel!

Key Responsibilities:

1. Magical Check-Ins: Greet guests with a warm smile and sprinkle a dash of charm to ensure their check-in experience is seamless and delightful.

2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests' needs and providing them with enchanting recommendations for local attractions and amenities.

3. Mystical Team Leading: Directly supervise front desk staff, including receptionists and concierge, besides providing effective leadership, guidance, and support to front office team members.

4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.

5. Mastering Administrative Duties: Wave your wand over administrative tasks such as managing reservations, handling payments, and maintaining guest records with precision and accuracy.

6. Sorcerer of Sales Support: Promote and Enroll guests to the Mana Mana Memberships i.e Mana Mana Kaki, apart from informing guests about ongoing promotions, packages, and special offers.

7. Enchanter of Operations Management: Be the key person on the front office for reservation oversight and room assignments

8. Guardian of Standards and Quality Assurance: Ensure strict adherence to high service and cleanliness standards, in addition to conducting regular inspections of the front desk area to maintain a neat and organised appearance.

Qualifications:

- A passion for creating magical experiences for guests
- Exceptional communication skills (both spellbinding verbal and written)
- Ability to multitask like a sorcerer and remain calm under pressure
- At least 3 years of experience in hospitality or customer service (wizardry training a plus!)

- Strong leadership and team management skills are highly preferrable
- Proficiency in using magical tools such as reservation systems and office software

Perks and Benefits:

• Access to our mystical training academy to enhance your wizardry skills
• Spellbinding discounts on hotel stays and enchanting amenities
• A magical work environment filled with camaraderie and fun
• Opportunities to attend fantastical events and workshops in the hospitality realm
• Join us on a magical journey where every day is an adventure and every guest is a cherished visitor to our enchanted realm! To apply, send us your most enchanted resume and a cover letter casting your spell of why you're the perfect fit for this role.

Disclaimer: No actual magic spells are required for this position, but a positive attitude and a willingness to create magical moments are a must!

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Holidays
• Rotational shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Guest Services: 1 year (Required)

Willingness to travel:

• 50% (Required)