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  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Specialist Tele-Sales

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
Location: Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 168181
Description:

Job Summary

  • Handles outbound prospects or customer inquiries or concerns and uses company resources and contact center policies and procedures to provide complete, accurate responses.
  • Uses contact center technologies and follows processes in accordance with contact center standards to ensure contact handling accuracy and operational effectiveness.

General Responsibilities

  • Influences customers to buy or retain (new) products or services based on sales history analysis.
  • Create product/brands awareness to both current buyers and new outlets (which have not bought yet)
  • Make an outbound call and reach customers with other modes of communication (email & WhatsApp).
  • Documents transactions by completing call requests and record logs.
  • Maintain customer relationships and understanding of customer demand & market insight.
  • Complete orders via the SAP system during outbound calls and contact with customers.
  • Follow superior’s instruction to complete service requirements and strive to achieve set target; Notify superior of needed supports.
  • Maintains operations by following policies and procedures; and reporting if needed.
  • Maintains quality service by following organization standards.

Functional Skills and Knowledge

  • Excellent command of English and Bahasa Malaysia in both written and spoken
  • Strong interpersonal and leadership abilities
  • A high level of integrity and commitment
  • Attentive, accurate and focused, with careful eye for detail
  • Dynamic and resilient towards challenges
  • Tele-sales skills, Customer service skills
  • Accepts coaching and direction.

Education

  • Diploma or Degree in any field.
  • Minimum 2 years experience in call center environment, preferably in healthcare industry.

Why It’s Great to Work at DKSH

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