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Customer Care Representative – Healthcare (Mandarin & Cantonese)

RM 3,000 - RM 4,000 / month

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Position: Customer Service (Mandarin – Cantonese)

Tenure: Permanent

Working hour: 7AM – 4PM

Working Location: Kuala Lumpur

Salary: RM 3K – 4K

Responsibilities:

  • Conduct initial phone assessments to understand clients' needs across medical, social, emotional, and financial aspects.
  • Develop personalized care plans in collaboration with clients, their families, and healthcare professionals, setting clear goals and outlining tailored interventions.
  • Arrange and coordinate healthcare services, including scheduling appointments, transportation, and facilitating communication among healthcare providers to ensure seamless care.
  • Regularly track clients’ progress and adjust care plans as needed, assessing the effectiveness of interventions and recommending improvements.
  • Maintain detailed records of client assessments, care plans, and interactions, ensuring compliance with regulations and documentation standards.
  • Provide clients and their families with relevant information, guidance, and emotional support to navigate the healthcare system and manage health conditions.
  • Connect clients with additional healthcare providers, community resources, and support services to address their comprehensive needs.
  • Contribute to initiatives that enhance care delivery and optimize client outcomes.
  • Communicate effectively with clients, families, healthcare professionals, and stakeholders to foster collaboration and continuity of care.

Qualifications:

  • Diploma or Bachelor's Degree - (Degree required for non-Malaysian candidates)
  • Minimum of 3 years of relevant experience
  • Fluent in Mandarin and Cantonese
  • Willingness to work during all Malaysian public holidays
  • Available from 7 AM to 4 PM, based in Kuala Lumpur

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Cantonese (Preferred)