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Customer Service Representative

  • Full Time, onsite
  • AGENSI PEKERJAAN SKILLSET SDN. BHD.
  • Petaling Jaya, Malaysia
RM 2,000 - RM 2,500 / month

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Position: Customer Service Representative

Location: Ara Damansara, Petaling Jaya

Salary: RM2000 - RM3000

Benefits:

  • KPI allowance - up to RM500
  • EPF / SOCSO provided
  • Training provided (up to 1-month)
  • Nearby with Public Transport

Working Days: 5 days, 2 days off

Working Hours: 9 working hour including 1 hour break

Job Requirements:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

  • Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
  • Regularly contacting customers to ensure their experience with a product or service is satisfactory.
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess a strong understanding of the company's products.
  • Keep records of customer interactions.

Job Types: Full-time, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Do you have SPM certificate?