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Customer Service Executive

  • Full Time, onsite
  • Bacteria Free Water Filters (M) Sdn Bhd
  • Subang Jaya, Malaysia
RM 2,600 - RM 3,500 / Per Mon


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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy
  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Career Progression opportunities
  • Competitive annual bonus package & increment (subject to individual work performance)
  • Training
  • Spectacles & dental provided
  • Staff purchase discount
  • Maternity/Paternity Leave, Marriage Leave, Natural Disaster Leave, Marriage gift; Baby gift, Monthly Star Employee Gift, Sport Club etc.