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Store Manager - Naixue [TRX Kuala Lumpur]#MANDARIN SPEAKER ONLY#

Salary undisclosed

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Job Summary:

As an Store Manager, you will be responsible for overseeing the daily operations, profitability, and overall performance of our food service outlet. Your primary role will be to ensure smooth operations, high-quality customer service, and staff management while driving sales and maintaining cost efficiency.


Key Responsibilities:

  • Operational Management:
    Oversee daily operations, ensuring everything runs smoothly, from kitchen to customer service. Monitor all activities to meet operational standards and maximize productivity.
  • Profitability & Performance:
    Drive outlet performance by implementing strategies to increase sales and reduce costs. Ensure the outlet meets or exceeds profitability targets.
  • Customer Service:
    Ensure high levels of customer satisfaction by addressing any complaints or issues promptly. Foster a welcoming and positive customer experience to encourage repeat business.
  • Staff Management:
    Schedule and manage staff, ensuring they are trained and performing to their highest potential. Foster a positive work environment and manage team performance through motivation and development.
  • Cashiering & Financial Management:
    Oversee cashiering activities and manage cash flow. Maintain accurate records of financial transactions and ensure compliance with company policies.
  • Inventory & Supplies:
    Manage food and beverage supplies, ensuring stock levels are adequate and cost-effective. Liaise with suppliers for orders and deliveries, ensuring the outlet is well-stocked without overstocking.
  • Maintenance & Cleanliness:
    Ensure the outlet is clean, well-maintained, and adheres to health and safety regulations. Address any maintenance or equipment issues promptly.
  • Administrative Operations:
    Handle daily administrative tasks, such as reports, staff timesheets, and payroll-related activities.

Requirements:

  • Min 3 years experience as an Store Manager, Restaurant Manager, or similar role in the food service industry
  • Strong leadership and people management skills
  • Excellent customer service and problem-solving abilities
  • Financial acumen and the ability to manage budgets
  • Strong organizational and multitasking skills
  • Knowledge of food safety regulations and compliance standards
  • Ability to work flexible hours, including weekends and holidays