Store Manager - Naixue [TRX Kuala Lumpur]#MANDARIN SPEAKER ONLY#
Salary undisclosed
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Job Summary:
As an Store Manager, you will be responsible for overseeing the daily operations, profitability, and overall performance of our food service outlet. Your primary role will be to ensure smooth operations, high-quality customer service, and staff management while driving sales and maintaining cost efficiency.
Key Responsibilities:
- Operational Management:
Oversee daily operations, ensuring everything runs smoothly, from kitchen to customer service. Monitor all activities to meet operational standards and maximize productivity. - Profitability & Performance:
Drive outlet performance by implementing strategies to increase sales and reduce costs. Ensure the outlet meets or exceeds profitability targets. - Customer Service:
Ensure high levels of customer satisfaction by addressing any complaints or issues promptly. Foster a welcoming and positive customer experience to encourage repeat business. - Staff Management:
Schedule and manage staff, ensuring they are trained and performing to their highest potential. Foster a positive work environment and manage team performance through motivation and development. - Cashiering & Financial Management:
Oversee cashiering activities and manage cash flow. Maintain accurate records of financial transactions and ensure compliance with company policies. - Inventory & Supplies:
Manage food and beverage supplies, ensuring stock levels are adequate and cost-effective. Liaise with suppliers for orders and deliveries, ensuring the outlet is well-stocked without overstocking. - Maintenance & Cleanliness:
Ensure the outlet is clean, well-maintained, and adheres to health and safety regulations. Address any maintenance or equipment issues promptly. - Administrative Operations:
Handle daily administrative tasks, such as reports, staff timesheets, and payroll-related activities.
Requirements:
- Min 3 years experience as an Store Manager, Restaurant Manager, or similar role in the food service industry
- Strong leadership and people management skills
- Excellent customer service and problem-solving abilities
- Financial acumen and the ability to manage budgets
- Strong organizational and multitasking skills
- Knowledge of food safety regulations and compliance standards
- Ability to work flexible hours, including weekends and holidays
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