Internship – Helpdesk Support (Immediate post)

Responsibilities:

• Perform helpdesk support common/quick fix solution to end users over the phone/email/remote assistance.
• Provide efficient and effective support on daily Call Centre Operation.
• Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and guidelines
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide accurate, valid and complete information by using the right methods/tools
• Ability to multi-task systems while providing service and resolving customer issues, upgrades, etc.
• Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment.
• Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and create reports.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication

Requirement:

• Cert / Diploma / Degree in any field.
• Responsible, independent, excellent in time management and to be multi-tasking.
• Dynamic in the interaction with colleagues and have good working attitude.
• Good communication skill in verbal and written – English, Bahasa Malaysia and Mandarin.
• Applicants must be willing to work in Cyberjaya

Please state your internship period on the application.