Windows & VMware Support Administrator

Infrastructure support engineer to work at the Customer’s premises - Jalan SS 12/1A, Ss 12, 47500 Subang Jaya, Selangor from 8.30 a.m. to 5.30 p.m. from Monday to Friday with requirement as per listed below: System administration 1. To perform various system administration, and support tasks; including performing testing, documentation, maintenance, supports, patching and firmware upgrade, troubleshooting and, problem analyst and resolution of hardware, operating systems, software applications, and peripheral systems based on the relevant procedural requirements. These supports might be required to be rendered at any time (24X7) and be onsite when called upon. 2. Ensuring all required backup operation successfully, understand and carry out necessary DR test according to checklist and scripts. 3. To perform various administration and support tasks; including performing testing, documentation, maintenance, supports, patching and firmware upgrade, troubleshooting and, problem analyst. These supports might be required to be rendered at any time (24X7) and be onsite when called upon. 4. Apply application related changes when required after the application change request process requirement has been completely fulfilled including approval. 5. Take full ownership of task assigned by taking responsibilities of the entire process activities to complete the task to achieve the required objective by performing but not limited to requirement identification, solution recommendation, planning of solution implementation, documentation, communication and coordination, progress tracking and reporting, and implementation. 6. Ensure incident and problem resolution are performed in accordance with the approved relevant processes and procedures and addressed as per Service Catalogue requirement. 7. To ensure full compliance with IT Security Policies and Standards, Standard Operating Procedures and regulatory guidelines. 8. Maintain and regularly update the system user manual and SOPs. Experiences: Experienced in server system administration and support. Experienced in enterprise backup system administration (Veeam) and support (advantage). Experienced in system support for Windows server OS (MUST know), VMWare OS (Must know) and Redhat, Linux, Ubuntu (basic knowledge). Experienced in Windows OS and MS SQL DB patches/upgrade/refresh/migration. Experienced in System performance and alarm monitoring (Solarwind-advantage), Backup and restore processes, data backup and batch jobs processing, data centre housekeeping. 1st & 2nd level problem troubleshooting and resolution, incident escalation and notification, and reporting. Experienced in Active Directory/LDAP, DNS/DHCP, NTP, and domain name (advantage). Experienced in facilitating and supporting BCP/DR activities. (advantage) (guide provided). Experienced in using Helpdesk system and IT tools for troubleshooting and problem solving. Experienced in databases, i.e. MS SQL operation (advantage)