IT NOC Helpdesk
RM 3,000 - RM 3,499 / Per Mon
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• Monitor network systems in a 24/7 environment, and proactively respond to network alarms and events. • Perform Daily Health Check on Customer equipment and submit report • Troubleshoot hardware and network issues and determine the root cause of problems. • Escalate complex issues to Tier 2 and Tier 3 support teams and provide detailed and accurate information. • Communicate with customers and internal teams regarding network outages and status updates. • Prepare Root Cause Analysis Document • Use ticketing systems to document issues and track resolution progress. • Work with other teams to create and maintain network documentation and diagrams. • Participate in on-call rotation for after-hours support.
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