Epicareer Might not Working Properly
Learn More

IT NOC Helpdesk

RM 3,000 - RM 3,499 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
• Monitor network systems in a 24/7 environment, and proactively respond to network alarms and events. • Perform Daily Health Check on Customer equipment and submit report • Troubleshoot hardware and network issues and determine the root cause of problems. • Escalate complex issues to Tier 2 and Tier 3 support teams and provide detailed and accurate information. • Communicate with customers and internal teams regarding network outages and status updates. • Prepare Root Cause Analysis Document • Use ticketing systems to document issues and track resolution progress. • Work with other teams to create and maintain network documentation and diagrams. • Participate in on-call rotation for after-hours support.