Deputy General Manager/ COO

Role Overview:

The Country Deputy General Manager/ COO will assist the Country General Manager in managing the business operations of Chagee in Malaysia. This role involves overseeing various aspects of the business, including strategic planning, operational efficiency, financial performance, and team leadership. The ideal candidate will have extensive experience in senior management, strong leadership skills, and a deep understanding of the retail sector, particularly in the food and beverage industry.

Role Responsibilities:

• Business Management: Assist the Country GM in overseeing daily business operations, ensuring alignment with strategic goals and objectives.

• Strategic Planning: Contribute to the development and implementation of business strategies, plans, and policies to drive growth and profitability.

• Operational Efficiency: Identify opportunities to improve operational efficiency and implement best practices across the organization.

• Financial Performance: Monitor financial performance, manage budgets, and ensure effective cost control measures are in place.

• Team Leadership: Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement.

• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including employees, customers, partners, and suppliers.

• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to measure the success of business initiatives and make data-driven decisions.

• Project Management: Oversee and manage key projects and initiatives, ensuring timely and successful completion.

• Compliance: Ensure all business activities comply with local and international regulations and industry standards.

• Crisis Management: Assist in developing and implementing crisis management plans to protect the business and its reputation during adverse situations.

• Reporting: Prepare and present detailed reports on business performance, strategic initiatives, and operational issues to the Country GM and senior leadership team.

Role Requirements:

• Extensive experience in Operations management, particularly within the F&B sector.

• Strong strategic planning and organizational skills.

• Excellent communication, presentation, and interpersonal abilities.

• Proficiency in using business management and financial software.

• Outstanding leadership and team management skills.

• High degree of accuracy and attention to detail.

• Proven ability to manage multiple tasks and meet deadlines.

• Strong problem-solving and decision-making capabilities.

• Knowledge of regulatory requirements and industry standards for the food and beverage industry.

• Ability to work collaboratively with cross-functional teams and external partners.