Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Team Leader - Customer Services

RM 5,500 - RM 6,500 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job Description:

Upstream BPO is seeking a dedicated and motivated Team Leader to join our team. The successful candidate will be responsible for overseeing a team of customer service agents, ensuring high performance, and maintaining excellent customer service standards.

Responsibilities:

  • Supervise and lead a team of customer service agents.
  • Monitor team performance and provide feedback and coaching to improve efficiency and effectiveness.
  • Ensure that team members meet or exceed performance metrics and targets.
  • Handle escalated customer issues and complaints, providing resolutions in a timely and professional manner.
  • Conduct regular team meetings to update, inform, and motivate team members.
  • Develop and implement strategies to enhance team performance and customer satisfaction.
  • Maintain accurate records of team activities and performance.
  • Collaborate with other departments to ensure smooth operations and customer satisfaction.
  • Assist in recruiting, training, and onboarding new team members.
  • Identify and address training needs within the team.

Requirements:

  • 3 year+ experience as a Team Leader or similar role in a customer service environment.
  • Excellent communication and interpersonal skills.
  • Strong leadership and motivational abilities.
  • Ability to handle escalations and resolve issues effectively.
  • Proficiency in using customer service software and tools.
  • Strong organizational and time-management skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Bachelor’s degree in Business Administration, Management, or a related field is preferred.

Benefits:

  • Competitive salary package.
  • Health and wellness benefits.
  • Opportunities for career advancement.
  • Comprehensive training and development programs.
  • Friendly and inclusive work environment.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM5,500.00 - RM6,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Fixed shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Retention bonus
  • Yearly bonus
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