E-Commerce Executive
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Job Purpose
The E-Commerce Executive is responsible for driving the online sales strategy and operations of the company. This role involves managing the day-to-day activities of the e-commerce platform(s), optimizing user experience, implementing marketing campaigns, and ensuring the smooth execution of the end-to-end online sales process. The E-Commerce Executive will collaborate with various teams, including marketing, IT, customer service, and logistics, to achieve revenue targets, enhance customer satisfaction, and grow the brand’s online presence.
Key Responsibilities
- Website Management:
Oversee the day-to-day operation of the company's e-commerce site(s) such as company website, Shoppee, Lazada etc and ensure that product listings, pricing, and content are accurate and up-to-date.
- Sales and Performance Tracking:
Monitor and analyze e-commerce performance metrics including conversion rates, sales volume, traffic, and customer engagement. Provide actionable insights and recommendations for performance improvement.
- Product and Inventory Management:
Work with inventory and product teams to ensure stock levels, product availability, and timely updates to the online store. Ensure accurate product categorization, descriptions, and pricing.
- Customer Experience:
Ensure that the e-commerce platform delivers an optimized, seamless, and user-friendly shopping experience. Address customer issues and feedback to continuously improve satisfaction.
- Digital Marketing Support:
Collaborate with the marketing team to execute and optimize online marketing campaigns (PPC, SEO, email marketing, social media, etc.) to drive traffic and sales.
- Order Fulfillment & Logistics Coordination:
Work closely with logistics and warehouse teams to ensure timely processing and delivery of orders. Oversee the smooth handling of returns, refunds, and exchanges.
- Market Research & Trend Analysis:
Monitor e-commerce trends, competitor activities, and market developments to identify opportunities for growth and improvement.
- Reporting & Analytics:
Provide regular reports on sales performance, website traffic, customer behavior, and campaign performance. Use data to inform decision-making and strategic planning.
Key Requirements
- Bachelors'/Masters’ Degree in Business or Marketing.
- Additional trade marketing, digital marketing, new product developments and/or cross-functional experience is an advantage.
- At least 1-2 years of relevant working experience in e-commerce, digital marketing, or online retail operations preferably in FMCG, beauty / skincare industry.
- Proficient in using e-commerce platforms such as Shoppee, Lazada etc
- Excellent organization skills, with the ability to prioritize.
- Track record of result delivery.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:
- Monday to Friday