Customer Service Executive

Roles and Responsibilities

· To handle all inbound calls relates to Water Filter complaints.

· To handle reply via Live Chat.

· To perform outbound calls in order to do satisfaction check with customer.

· Follow up with customers to ensure their satisfaction and resolve any outstanding issues.

· Listen attentively to customers' needs and concerns, and provide appropriate solutions or escalate complex issues to the appropriate department.

· Maintain a high level of product knowledge to effectively address customer inquiries and provide recommendations.

· Collaborate with other team members and departments to resolve customer issues and improve overall customer experience.

· Other Ad-hoc duties.

Requirements

· Candidate must possess at least Post Graduate Diploma / Bachelor's Degree / Professional Degree in Business Administration or equivalent experience in related field.

· At least 1-2 years of working experience in related field covering customer service, sales coordination, sales support.

· Must have strong business acumen, self-motivated and result oriented.

· Able to communicate with customers in English and Bahasa.

· Must be computer literate and proficient in MS Office especially Excel, Word.

· Excellent interpersonal skills, proactive, initiative, multi-task and ability to work well in a team.

· Organized and meticulous, with a keen eye for detail and accuracy.

· Able to work in fast-paced environment.

Employment Benefits:Competitive annual bonus package & increment (subject to individual work performance), Training and career-development opportunities, PA Insurance, medical, spectacles & dental provided, Staff purchase discount, Annual Leave, Maternity/Paternity Leave, Marriage Leave, Natural Disaster Leave, Marriage gift; Baby gift, Monthly Star Employee Gift, Sport Club etc.
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We are offering an attractive remuneration package with an attractive commission scheme and a culture that encourages personal growth.

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Interested candidates, please apply online with a detailed resume, contact number, current and expected salary together with a recent passport-sized photograph

Come and join us and be part of our big family!

We wish to inform that only shortlisted candidates will be notified.

Job Type: Full-time

Pay: RM2,400.00 - RM3,300.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus