Customer Service cum Operation - Mandarin Speaker

Requirements

• Strong communication skills.
• Excellent organizational and decision-making skills.
• Able to organize, multi-task, problem solving and work under pressure.
• Required language(s): Mandarin, Bahasa Malaysia.
• Minimum qualification of SPM/STPM , Diploma or equivalent.
• Eager to learn and willing to work hard.
• Computer literate (MS Word, MS Excel, MS Powerpoint).
• Pleasant personality and result oriented.

Responsibilities

• To handle inquiries from community message, provide appropriate feedback and alternatives within the time limit – Discord & WhatsApp.
• To handle community Global chat.
• Communicate, build and develop good customer relationships.
• Maintain and update customer databases and filing system.
• Daily Input of data into database accurately.
• Closely liaise with internal/external parties for operation.
• Handle complaints by client.
• Carry out ad-hoc tasks when required.
• Oversight of day-to-day operations.
• Identification of issues that may affect sales, production or delivery of services, and creation of solutions to promptly address problems.

Job Type: Full-time

Pay: RM1,800.00 - RM2,600.00 per month

Experience:

• Esports: 1 year (Preferred)

Language:

• Mandarin (Preferred)