TRAINER - CUSTOMER SERVICE

Upstream BPO is Telemarketing leader in Asia, looking to hire an experienced TEAM to fuel growth and expansion for its ever growing team.

Who are we?

Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact Center services, Telemarketing services, Appointment setting services & complete Sales Pipeline management.

In 2015 Upstream BPO Sdn Bhd was awarded MSC status Malaysia from MDEC. In the past years, Upstream BPO Serviced 700+ customers across 18 countries.

• Responsible for welcoming trainees and completing icebreaking sessions
• Responsible for on-site and online trainings of company products and soft skills for new hires as required
• Responsible for providing existing employees cross trainings as required
• Create training plan, training materials and assessments
• Evaluate trainees, identify weaknesses, and prepare personalized training curriculum, provide training feedback to leader on a regular basis
• Possesses effective delivery/training techniques and methods
• Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
• Perform any other tasks as assigned by superior/ management

Qualifications

• Proven experience 2 years as a Customer Service Trainer, preferably in Contact Centre
• In-depth knowledge of the training and sales process and best practices
• Good communication, presentation, and public speaking skills
• Effective time management, with the ability to work under pressure
• Flexible and able to adapt to changes in a fast-moving environment
• High level/fluency in both written and verbal English
• Experience in the customer service industry and ideally in a Contact Centre environment
• Dedicated and passionate about giving great customer experience
• Ability to connect with people quickly to build rapport and relationships
• Team player – supporting and developing colleagues
• Well organized and able to prioritize workload. Self-motivated with a drive to develop and support others

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 1 year (Preferred)
• Quality assurance: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)