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CUSTOMER CARE - MANDARIN

  • Full Time, onsite
  • Talreso Consultancy & Advisory Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,800 / month

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LOCATION:

  • Menara IQ, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

JOB SCOPE:

  • Attending to inbound calls/emails
  • Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
  • Assist and resolve customers' inquiries with their banking products sales/services in a timely and effective manner.
  • Manage customer complaints and feedbacks accordingly.
  • Will be managing customers from Singapore/Australia/Bermuda, hence should have proper English communication skills.

REQUIREMENTS

  • Proficient in speaking in English
  • Proficient in speaking in Mandarin and/or Cantonese will be an added advantage.
  • Fresh graduates with Diploma and Degree are encouraged to apply as training will be provided for 1 month
  • Able to work on a rotational shift, weekend and public holidays if assigned to work on that day – Shift will be fix for every 3 months with 24hours rotation with 11 gazetted PH
  • 5 working days per week with 2 consecutive rest day off – Rest day can be on weekend or weekdays
  • Comfortable to speak and assists both, local and international customers coming from

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus

Language:

  • Mandarin (Required)