CUSTOMER CARE - MANDARIN
RM 3,000 - RM 3,800 / month
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LOCATION:
- Menara IQ, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
JOB SCOPE:
- Attending to inbound calls/emails
- Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
- Assist and resolve customers' inquiries with their banking products sales/services in a timely and effective manner.
- Manage customer complaints and feedbacks accordingly.
- Will be managing customers from Singapore/Australia/Bermuda, hence should have proper English communication skills.
REQUIREMENTS
- Proficient in speaking in English
- Proficient in speaking in Mandarin and/or Cantonese will be an added advantage.
- Fresh graduates with Diploma and Degree are encouraged to apply as training will be provided for 1 month
- Able to work on a rotational shift, weekend and public holidays if assigned to work on that day – Shift will be fix for every 3 months with 24hours rotation with 11 gazetted PH
- 5 working days per week with 2 consecutive rest day off – Rest day can be on weekend or weekdays
- Comfortable to speak and assists both, local and international customers coming from
Job Type: Full-time
Pay: RM3,000.00 - RM3,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
Language:
- Mandarin (Required)
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